For many organizations and their management teams, the mere mention of customer relationship management (CRM) inspires immediate fear and disillusionment. Far too numerous are the stories from companies across all industries about failed implementations, wasted money...
When the same phrase is used so frequently and over an extended period of time, two things typically happen: first, it officially achieves buzzword status; and second, it begins to lose its meaning. Among the tech industry’s pool of du jour buzzwords, perhaps...
For many organizations, digital transformation means integrating digital into every facet of the business, making digital the focus of every activity and process. But is that really the right approach? For a growing number of businesses, digital is increasingly being...
How do you differentiate yourself and stand out from your competitors? Delivering a more consistent, seamless, and personalized experience for customers is a great way to start–and an even better way to gain a competitive advantage by transforming the customer...
How do you empower great ideas across a digital workspace so that they evolve in a fluid and organic matter? This is a critical question to answer for any company with a remote workforce—and with teams growing more diverse and intergenerational every year, it’s...
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